Bid4Assets Jewelry, Coin and Artwork Return and Refund Policy.
Bid4Assets requires all Jewelry, Coin and Artwork Sellers to provide a return and refund policy that meets Bid4Assets minimum standards. The Sellers return and refund policy conforms to the Bid4Assets standards. The Bid4Assets policy states that a 100% return/refund policy is required for any auction that includes an appraisal, certification, and stated and/or estimated retail value.
If the asset listing does not include an appraisal, certification, or stated and/or retail value, the seller may charge a restocking fee (not to exceed 15% of the total transaction price) to offset the cost the seller incurs for accepting a return and issuing a refund. Refunds will not include the Sellers original shipping and insurance charges.
To ensure fairness for both parties, the Buyer must contact the Seller within ten (10) calendar days from receipt of the item and return the item within fifteen (15) calendar days to the seller. The cost of return shipment will be the responsibility of the Buyer. Bid4Assets recommends that the returned item be shipped return receipt and be insured. The item must be in its original condition, any identifying tags must not be removed and all original documents must accompany the item return. The Seller must have possession of the item within fifteen (15) calendar days from the day the buyer received the item; otherwise its at the Seller's discretion whether or not to provide a refund. Bid4Assets requires that the Seller promptly send the refund within ten (10) calendar days after receiving the returned item.
All returns and refunds must be handled directly by the Buyer and Seller. Please review the Bid4Assets, Inc. Terms of Service for more information. Abuse of our return policy will not be tolerated. Bid4Assets has the right to suspend any buyer with frequent and excessive returns.
Bid4Assets Jewelry, Coin and Artwork Appraisal Policy
Bid4Assets does not require a Seller to provide an appraisal, grading card or certification of authenticity for auctions listed on the Bid4Assets site. However, if such documentation is used, it must identify the item, and specify the qualifications and contact information of the appraiser/grader/certifying entity. Documents showing valuation or grading that are internally generated by the Seller or by an affiliate of the Seller must be noted as an "In-house appraisal" and include the appraiser's name and contact information. Any asset listing not clearly displaying the source of the appraisal or contact information may be removed from the Web site.
Independent and third party appraisals must be clearly indicated and include the company name and contact information. An independent appraiser/third party appraiser must have no other revenue relationship with the seller except for the services related to determining value.